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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer C

August 19, 2025

5  out of  5
rating by Jennifer C
"We have had nothing but great service from Sue for many years. She is quick to respond to all of our insurance needs. Whether it’s wanting a new quote, making policy changes, or help with a claim, Sue is always ready to handle whatever we throw her way with knowledge and honesty."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Bryan Salgado

August 14, 2025

5  out of  5
rating by Bryan Salgado
"I’ve been with Greg’s office for a few years now and I couldn’t be happier with their service. Every time I’ve had a question or needed assistance, their team has been quick to respond, friendly, and extremely knowledgeable. They make the process simple and stress-free, and I always feel confident that I’m getting the best coverage for my needs. Highly recommend to anyone looking for reliable, honest, and professional insurance services! Thanks to Carmen for all of her help!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Carren Palmer

July 31, 2025

5  out of  5
rating by Carren Palmer
"I've had several auto-policies and condo insurance with Greg Johnson for 20yrs & counting; the attentiveness of Greg and his office personnel is top-notch; not only is the staff friendly, but very efficient. My thanks to Greg, Carmen and other staff at his office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brenda Kay

June 18, 2025

5  out of  5
rating by Brenda Kay
"Heather was a huge help to me today. At the DMV I find out I have to prove I had insurance during a certain date. I called the office, Heather answered the phone, I told her my situation. She was able to text me the needed information within 10 minutes!! I am so grateful, that would have turned in to a huge hassle with DMV, had I not been able to retrieve that information immediately. Thank you for excellent customer service!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Travis Zuckerman

May 15, 2025

5  out of  5
rating by Travis Zuckerman
"Sue is absolutely amazing"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Eric

May 13, 2025

5  out of  5
rating by Eric
"I can't express how grateful I am to have Greg Johnson and the team looking after our family with all our insurance needs. The ladies over there waste no time and handle business!! They've helped me with multiple claims over the years and always go above and beyond to take care of my family. They truly care about there clients! I highly recommend! You won't be disappointed!"
We responded:
"Eric, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mark Lepper

May 2, 2025

5  out of  5
rating by Mark Lepper
"Always easy very responsive to the point professionals. Thanks yall"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Vicki Jones

April 17, 2025

5  out of  5
rating by Vicki Jones
"Greg Johnson Office ... they're all great. CARMEN called me to save me some money. She's at the top of her game!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debi Winterhalder

March 1, 2025

5  out of  5
rating by Debi Winterhalder
"Greg Johnson State Farm agent has always had a wonderful knowledgeable friendly staff who give me very personalized assistance these past 15+ years with my Homeowners, Umbrella and Earthquake insurance. I called this week to update my personal information and Carmen was able to answer all my questions and upgrade my policy. Great experience, as always."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Remedy Rooter Dispatch

February 28, 2025

5  out of  5
rating by Remedy Rooter Dispatch
"Sue is wonderful and makes everything a little easier!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Chelsey Clixby

December 23, 2024

5  out of  5
rating by Chelsey Clixby
"We recently switched to State Farm after decades with another insurance company . Cassandra handled the transition with ease, including reaching out when I’d forgotten an approaching deadline. Her kind but efficient, forthright manner reassured us we were making the right decision! She answered all of our questions quickly and was open to whatever method of communication we preferred. I cannot recommend her and and the Greg Johnson SF Agency enough!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sarah Swan

October 19, 2024

5  out of  5
rating by Sarah Swan
"We've been using Greg Johnson's State Farm office for almost 2 decades now. Whenever we've needed help, State Farm has been there. Most recently, Sue, helped us review our homeowners policy as it had increased and we were stressed about the higher cost. Through Sue's review with us, she was able to save us almost $1,500/year! To say we were thrilled is an understatement. Sue is knowledgeable and personable. I can't imagine going anywhere else for our insurance needs."
We responded:
"Sarah, you've been a great customer. Thank you for your loyalty."
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Lynn Bellafiore

October 17, 2024

5  out of  5
rating by Lynn Bellafiore
"I have been with State Farm for 30+ Years. Sue Franke is my go to expert for all things Insurance. Sue has guided me through difficult times that would be challenging to navigate & somehow is always available for any question or need. Sue brings grace, compassion & understanding in addition to her priceless knowledge. I always have felt she has my best interests at heart and always provided the information I needed to make the right decision for my circumstance. Very Grateful & Thankful for sure to have the privilege to know this agent!! I am forever a fan!"
We responded:
"Thank you, Lynn, for fully explaining why Sue is so great at her job."
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Cassandra Robles

October 10, 2024

5  out of  5
rating by Cassandra Robles
"I had the pleasure of speaking to an agent named Carmen, she was very thorough and kind as she explained why my rates went up and listed ways we could lower my payments."
We responded:
"Thank you, Cassandra. Carmen is really good at her job. "
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Robert Boutin

October 10, 2024

5  out of  5
rating by Robert Boutin
"I have been a customer at Greg Johnston for little over a year now, my agent Heather Navarro is fantastic, always willing to jump right in to give us the best service. I highly recommend Heather, she is knowledgable, friendly and always helpful."
We responded:
"Thank you, Robert. I agree, Heather is fantastic."
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angela boardman

October 10, 2024

5  out of  5
rating by angela boardman
"I recently had the pleasure of working with Heather Navarro she is friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first."
We responded:
"Thank you, Angela. Heather really is good at her job."
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Michael Erler

October 10, 2024

5  out of  5
rating by Michael Erler
"Heather Navarro was awesome!!She was very professional and had answers for everything I asked!!!Definitely would recommend using them!!!"
We responded:
"Thanks Michael! I'm glad to hear Heather is doing a great job."
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Allison Nelson

October 3, 2024

5  out of  5
rating by Allison Nelson
"I recently had the pleasure of working with Cassandra Akenson at Greg Johnson's agency. She has always answered my questions and concerns regarding multiple vehicles, teenage drivers, renters insurance etc...She is very knowledgable, and is always ready to help with all of my insurance needs! I always recommend State Farm, specifically this branch, to my friends and family because I know they will be in great hands! They always put their customers first!"
We responded:
"Thank you so much Allison! And I agree, Cassandra is great."
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angie carrillo

September 25, 2024

5  out of  5
rating by angie carrillo
"We have been with the Santee team for decades and they have been so good to us. Particularly Sue, who is an Angel and always gets us what we need at the drop of a hat! Highly recommend if you are a person who appreciates personal service and attention."
We responded:
"Thank you so much Angie. I happen to agree with you about Sue."
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Taft Spain

May 8, 2024

5  out of  5
rating by Taft Spain
"I became familiar with Sue at Greg Johnson State Farm Insurance when I first got my license at 16 years old. Another 16 years down the road and I still go to Sue to address any changes in my car insurance, not to mention setting up life insurance and even insurance for my fiance. She is friendly, answers any and all questions I have, and she goes above and beyond to make things as easy and understandable as possible. On top of all of that, you really can't beat the rates. I can't imagine having a different insurance agent and I don't plan on going anywhere else. Thanks for everything Sue!"
We responded:
"Wow Taft! Thank you for the huge compliment. You're right. Sue is fantastic. And it's been great to serve you all these years."
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Stephanie Croston

December 7, 2022

5  out of  5
rating by Stephanie Croston
"Sue Franke has been my agent for many years, I was so lucky to have someone help me navigate car insurance, discounts, life insurance and rental insurance. When/if there were any changes or updates on my policies, she would call me and go through them with me. I was never blindsided, and enjoyed having someone friendly helping me out! Thanks Sue!"
We responded:
"Stephanie, how did I miss your kind words? You have been a wonderful customer for a long time. Your compliment means a lot to us."
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M.K.C.

December 6, 2022

4  out of  5
rating by M.K.C.
"Everyone I dealt with at this State Farm office was GREAT! There were some problems getting my home insured due to misunderstandings with the underwriters but Sue Franke, et al, cleared them all up brilliantly. And, once I crunched the numbers I came out way ahead bundling my car and home together with SF, instead of doing business with two different agencies. The other thing that impressed me was SF has history of standing by those of us who live in high fire-risk neighborhoods in CA. To be honest, I got really tired of signing up with a company, paying thousands in insurance premiums, only to be dropped because of where I live even tho I maintain a fuel-cleared 100 foot fire-safe area around my buildings and put a steel roof on my home. Nice to hear that an insurance company recognizes my own efforts to never have to make a home replacement claim just because I was too lazy to act appropriately relative to developing risk factors."
We responded:
"Thank you for your kind words."
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Jen B.

November 18, 2022

5  out of  5
rating by Jen B.
"I've been insured through this office for 3 years & have been very happy. They are on top of things. The agents are very friendly and go above and beyond to help. I just had to have body repair done, State Farm made the payment to the shop immediately & when the price ran higher than expected, they cut another check right away. Highly recommend."
We responded:
"Thank you for your kind words about our team."
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Shirley Green

September 7, 2022

5  out of  5
rating by Shirley Green
"I paid a bill by phone and had a receipt in my email before I was finished talking. Greatest service ever Sue. Thanks for always being there.."
We responded:
"Thank you for the huge compliment Shirley!"
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Omar L

August 25, 2022

5  out of  5
rating by Omar L
"Always have had great experiences, they are available when I call or have any questions. Sue Franke is always on point with any follow up requests. Would highly recommend for any insurance needs."
We responded:
"Omar, thank you for leaving such a kind review. We love doing business with customers like you."